Help Prevent Scheduling Gaps

Here at Amy’s Salon, we strive to provide excellent service to our guests. In order to do so, we have updated our cancellation, no-show, and late policy.

Cancellations and no-shows leave gaps in our schedules that cannot be filled without timely notice and prevent us from being able to accommodate other guests waiting for appointments..

No-show policies
  • 1ST NO-SHOW: You will receive a phone call with a reminder that a second no-show will result in a charge.
  • 2ND NO-SHOW: 50% of the scheduled service fee will be posted to your account. Any fees must be paid prior to any future bookings.
  • 3RD NO-SHOW: 100% of the scheduled service fee will be posted to your account. Any fees must be paid prior to any future bookings. Any future appointments must be paid for at the time the appointment is made.
Late arrival and cancellation policy
Please call us and let us know if you are running late. If possible, we will adjust our schedule. However, after 10 minutes past your appointment time, we may need to adjust your service or ask you to reschedule to another day if it interferes with another client’s appointment time.

We require 48 hours notice for all cancellations. Any appointments cancelled within 48 hours will be treated as a no show.

Refunds and Exchange Policy
All service sales and gift card sales are final. Retail items can be exchanged if unused and in original packaging. Product must be presented within 30-days of purchase.
Policies regarding gratuities and children
We cannot add gratuity to credit or debit cards. A separate check can be made out to your service provider.

Children are only permitted in the salon area when having a service. For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children.

We love children, and we hope you understand that we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests.

Your understanding is greatly appreciated.

Thank you,
Amy’s Salon

Address

1179 Massachusetts Ave. Arlington
781-777-1394
amy@amyssalonarlington.com