Policies
Appointment Policies
Our policies help us provide attentive service, respect every client's appointment time, and keep the salon running smoothly. Please review them before your visit.
Late Arrivals
Please call us if you are running late. When possible, we will adjust the appointment. If you arrive more than 10 minutes late, we may need to modify your service or reschedule it to avoid affecting the next client’s appointment.
Cancellations and Missed Appointments
Cancellations and no-shows leave appointment time that is difficult to refill without notice. If you cannot make your appointment, please give at least 48 hours’ notice. Appointments missed or cancelled without appropriate notice may require full payment of missed services before rebooking.
Service Adjustments
All service sales are final. If you feel the result differs from what was agreed upon during your consultation, please contact the salon within seven days. We will assess the concern and, when appropriate, arrange an adjustment with the original stylist at no additional charge.
Retail Exchanges and Gift Cards
Gift card sales are final. Unused retail products in their original packaging may be exchanged within 30 days of purchase. Please bring the product and proof of purchase to the salon.
Gratuities
Gratuities cannot be added to a credit or debit card. Tips may be given directly to your stylist by cash, check, or the stylist’s personal Venmo. Stylists receive 100% of their gratuities.
Children in the Salon
Children are welcome in the salon area when they are receiving a service. For safety and insurance reasons, children under age 12 may not accompany a parent or guardian during the adult’s appointment. We do not have childcare facilities and want to protect both the safety of children and the comfort of our guests. Thank you for understanding.
Ready for your next great hair day?
Book online or call 781-777-1394 to schedule.
1179 Massachusetts Avenue, Arlington, MA 02476 Tuesday-Friday 10-7 | Saturday 10-5